Telecaller

Kauvery Hospital; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Kauvery Hospital in Chennai is seeking a patient services associate to manage appointment scheduling, patient inquiries, and follow-ups. You will coordinate with doctors, diagnostics, and clinics to ensure timely appointments and accurate information delivery.

You will also educate patients about preventive health options, assist with insurance empanelment insights, and maintain strict data privacy while updating CRM records and health data as part of routine duties.

Responsibilities

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments with doctors, diagnostics, or specialized clinics.

Job description

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, or cancel patient appointments with doctors, diagnostics, or specialized clinics.
• Health Package Promotion: Educate patients on preventive healthcare options, diagnostic tests, and corporate health checkup packages to drive footfall.
• Patient Follow-ups: Conduct proactive outbound calls for post-discharge feedback, chronic care follow-ups, and reminders for upcoming consultations or vaccination schedules.
• Query Resolution: Provide accurate information regarding hospital services, doctor availability, room categories, insurance empanelment, and billing processes.
• CRM & Health Records: Update call registries and patient relationship management (CRM) software accurately while strictly adhering to data privacy and patient confidentiality policies.
• Emergency Escalation: Efficiently identify critical or urgent patient calls and route them swiftly to the emergency desk or the respective medical nursing unit.