Technical Support Engineer

Ionic Engineering Technology; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Ionic Engineering Technology is seeking a dedicated Technical Support Specialist to assist customers by phone, email, or chat while resolving complex issues and maintaining comprehensive product knowledge.

You will collaborate with cross-functional teams to implement solutions, create technical documentation, and participate in ongoing training to sharpen your skills in a fast-paced environment.

Qualifications

• Solid understanding of technical support principles and practices.
• Excellent communication and problem-solving skills.
• Able to prioritize in a fast-paced environment.
• Strong analytical and troubleshooting abilities.
• Experience with technical support tools and software.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain knowledge of products and services.
• Create and maintain technical documentation and the knowledge base.
• Participate in training and development programs to enhance technical skills and knowledge.

Skills

Technical support

Communication

Troubleshooting

Cross-functional collaboration

Analytical skills

Tools

CRM software

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and the knowledge base.
• Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

• Strong understanding of technical support principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with technical support tools and software.
• Ability to collaborate with cross-functional teams to achieve common goals.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.