Customer Application Support Engineer

Kinara.ai; Dadri; Presencial; INR 400 000 - 640 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

Kinara.ai is seeking a technical support specialist to assist customers with their applications from India. You will troubleshoot issues, collaborate with cross-functional teams, and maintain documentation of interactions and resolutions to ensure high-quality service.

You will analyze customer feedback, suggest improvements to applications or processes, and stay up-to-date with industry trends to deliver tailored solutions that meet customer needs.

Descrição da oferta de emprego

• Provide technical support for customer applications, including troubleshooting and resolving issues.
• Collaborate with cross-functional teams to identify and resolve complex technical problems.
• Develop and maintain documentation of customer interactions and issue resolutions.
• Analyze customer feedback and recommend improvements to the application or process.
• Work closely with customers to understand their needs and provide tailored solutions.
• Stay up-to-date with industry trends and emerging technologies to improve customer application support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.