Technical Services Engineer

It World; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

It World in Hyderabad, India is seeking a technical support specialist to assist customers via phone, email, or chat, and to troubleshoot software and hardware issues. You will collaborate with cross-functional teams to implement solutions for complex problems and develop knowledge base articles to improve service quality.

You will also analyze customer feedback and stay current with industry trends and technologies to enhance technical services for our clients.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with cross‑functional teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for improving technical services.
• Stay up-to-date with industry trends and emerging technologies to enhance technical services.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with cross‑functional teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for improving technical services.
• Stay up-to-date with industry trends and emerging technologies to enhance technical services.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.