Technical Services Engineer

Atlas; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Atlas in Pune seeks a Technical Support specialist to assist customers through phone, email, or chat, and to troubleshoot complex technical issues. The role involves collaborating with internal teams to implement solutions for customer requests and concerns, and developing or maintaining technical documentation and knowledge base articles.

Applicants should analyze customer feedback to drive product improvements and stay up-to-date with industry trends and emerging technologies in a fast-paced

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products and services.
• Stay up-to-date with industry trends and emerging technologies.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to products and services.
• Stay up-to-date with industry trends and emerging technologies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.