Technical Support: Engineer

chandan steel limited; Valsad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Chandan Steel Limited in India is seeking a skilled technical support specialist to assist customers via phone, email, or chat. You will deliver timely, effective solutions and maintain product knowledge to support our services.

You will troubleshoot complex issues, collaborate with internal teams to resolve complaints, and contribute to technical documentation and training materials to strengthen customer satisfaction and service quality.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to enhance technical skills.

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to enhance technical skills.