Support Professional

WebDomNet Inc.; New Delhi; On-site; INR 240,000 - 420,000; Full time

Job summary

WebDomNet Inc. in Delhi, India, is seeking a customer support specialist to assist clients by phone, email, or chat. The role focuses on delivering timely technical help and ensuring high satisfaction.

You will troubleshoot complex issues, collaborate with internal teams, and contribute to knowledge base articles to empower customers. Ongoing training will help you grow your skills and better serve a global audience.

Qualifications

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service.
• Analyze customer feedback to identify areas for improvement.
• Participate in training and development programs to enhance skills and knowledge.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service.
• Analyze customer feedback to identify areas for improvement.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Technical support

Troubleshooting

Customer service

Job description

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service.
• Analyze customer feedback to identify areas for improvement.
• Participate in training and development programs to enhance skills and knowledge.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.