Technical Services Engineer

Neptune Instruments & Electricals; Thane; On-site; INR 300,000 - 600,000; Full time

Job summary

Neptune Instruments & Electricals in Thane, Maharashtra, is seeking a technical support specialist to assist customers by phone, email, or in-person and to resolve complex product issues, ensuring minimal downtime for our devices.

The role involves creating and maintaining technical documentation and knowledge base articles, conducting customer trainings, collaborating with product and service teams, and analyzing feedback to drive product improvements.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with cross-functional teams to identify and implement solutions for customer needs.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops for customers on our products and services.
• Analyze customer feedback and provide recommendations for product improvements.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with cross-functional teams to identify and implement solutions for customer needs.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions and workshops for customers on our products and services.
• Analyze customer feedback and provide recommendations for product improvements.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.