Technical Support Professional

RPS Consulting Pvt. Ltd.; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

RPS Consulting Pvt. Ltd. is seeking a proactive technical support specialist in Bengaluru to assist customers through phone, email, and chat. The role emphasizes resolving complex issues, maintaining expertise on products, and contributing to documentation and training materials.

The candidate will collaborate with internal teams and participate in ongoing professional development to stay ahead of industry trends and best practices. This position is based in Bengaluru, India.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with industry trends and best practices.

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions for customer requests and problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to stay current with industry trends and best practices.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.