Customer Support Engineer

Hakimo; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Hakimo, Bengaluru-based, is seeking a customer support specialist to respond to inquiries and resolve issues promptly. You will provide technical assistance via phone, email, or chat, while developing a solid understanding of Hakimo's products and services.

As issues arise, you will identify and escalate to senior management when needed and contribute to process improvements by updating knowledge base articles. This role emphasizes collaboration and customer-centric problem solving.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide technical assistance and troubleshooting support via phone, email, or chat.
• Collaborate with internal teams to resolve complex customer complaints and concerns.
• Develop and maintain a thorough understanding of our products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously improve knowledge base articles and contribute to process improvements.

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide technical assistance and troubleshooting support via phone, email, or chat.
• Collaborate with internal teams to resolve complex customer complaints and concerns.
• Develop and maintain a thorough understanding of our products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously improve knowledge base articles and contribute to process improvements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.