IT Technical Support Executive

Ibus Networks; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Ibus Networks is looking for a proactive Technical Support Specialist to assist customers in Bengaluru, India, via phone, email, and chat. You will troubleshoot complex issues, collaborate with internal teams, and contribute to knowledge base articles to help customers prevent future problems.

You will stay updated with new technologies and industry trends, and you will contribute to process improvements while ensuring high customer satisfaction through clear communication and timely resolution.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Stay up-to-date with new technologies and industry trends.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Stay up-to-date with new technologies and industry trends.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.