Technical Support Engineer

Armtech Computer Services; Krishnagiri; On-site; INR 180,000 - 250,000; Full time

Job summary

Armtech Computer Services in Krishnagiri, Tamil Nadu, is seeking an entry-level IT support professional to assist customers with desktop engineering issues. The role involves handling queries via phone, email, or chat, diagnosing hardware and software problems, and guiding users through Outlook configuration and OS installations.

The successful candidate will assist with printer troubleshooting and Windows troubleshooting on desktops/laptops and will escalate complex problems to senior engineers

Responsibilities

• Provide technical support to customers via phone, email, or chat for desktop engineering issues.
• Troubleshoot hardware and software problems using various tools and techniques.
• Configure Outlook email clients, install/uninstall software applications, and perform OS installations/upgrades.
• Perform printer troubleshooting and Windows installation/troubleshooting on desktops/laptops.
• Escalate complex issues to senior engineers when necessary.

Job description

Roles and Responsibilities

• Provide technical support to customers via phone, email, or chat for desktop engineering issues.
  
• Troubleshoot hardware and software problems using various tools and techniques.
  
• Configure Outlook email clients, install/uninstall software applications, and perform OS installations/upgrades.
  
• Perform printer troubleshooting and Windows installation/troubleshooting on desktops/laptops.
  
• Escalate complex issues to senior engineers when necessary.