Desktop Support Engineer L1_Khandwa

Aforeserve; Khandwa; On-site; INR 180,000 - 240,000; Full time

Job summary

Aforeserve in Madhya Pradesh is seeking a capable IT Helpdesk Associate to provide frontline desktop support for end users, addressing hardware, software, and network issues.

You will configure Outlook, assist with Windows setup, and handle printer problems, with remote sessions via TeamViewer or Remote Desktop when needed.

Qualifications

• Provide Level 1 desktop support to end users for hardware, software, and network issues.
• Configure Outlook clients and perform basic Windows configuration tasks.
• Troubleshoot printer issues and escalate complex problems.
• Conduct remote support sessions via TeamViewer or Remote Desktop.

Responsibilities

• Provide Level 1 desktop support to end users for hardware, software, and network issues.
• Configure Outlook clients and basic Windows setups.
• Troubleshoot printer problems and escalate complex issues as needed.
• Perform remote support sessions using tools like TeamViewer or Remote Desktop.

Job description

Roles and Responsibilities

• Provide Level 1 desktop support to end users, troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
  
• Configure Outlook email clients and perform basic configuration tasks on Windows operating systems.
  
• Troubleshoot printer issues and perform minor repairs or elevate complex problems to higher levels of support when necessary.
  
• Perform remote support sessions using various tools such as TeamViewer or Remote Desktop Connection.