End User Support Engineer

SVN SYSTECH INDIA; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

SVN SYSTECH INDIA is seeking an IT support professional in Navi Mumbai to assist end users via phone, email, or in person. You will diagnose hardware and software problems on desktops, laptops, printers, and peripherals, and escalate complex cases when needed.

Ideal candidates have 2–3 years of IT support experience, solid Windows OS knowledge, and basic networking skills. You will document incidents and resolutions using ticketing tools to ensure swift follow-up.

Qualifications

• 2–3 years of experience in IT support or end-user support.
• Strong knowledge of Windows operating systems (Windows 7/8/10) and basic networking concepts.
• Ability to troubleshoot common hardware problems such as printer jams and network connectivity issues.

Responsibilities

• Provide technical support to end users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and other peripherals.
• Escalate complex issues to senior engineers or third-party vendors as needed.
• Document all incidents and resolutions in a timely manner using ticketing tools.

Skills

Customer support

Troubleshooting

Documentation

Communication

Tools

Windows OS

Printer hardware

Networking basics

Ticketing software

Job description

Roles and Responsibilities :

• Provide technical support to end users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues related to desktop computers, laptops, printers, and other peripherals.
• Escalate complex issues to senior engineers or third-party vendors as needed.
• Document all incidents and resolutions in a timely manner using ticketing tools.

Job Requirements :

• 2-3 years of experience in IT support or end-user support role.
• Strong knowledge of Windows operating systems (Windows 7/8/10) and basic networking concepts.
• Ability to troubleshoot common hardware problems such as printer jams and network connectivity issues.