Desktop Support Engineer

Idealake Information Technologies; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Idealake Information Technologies is seeking an IT Support professional in Mumbai to provide first-line technical assistance for desktop hardware, software, and peripherals. You will diagnose and resolve issues related to laptops and desktops, assist with OS installation and configuration, and escalate complex problems when needed.

The role requires 0-1 year of IT support experience, strong Windows OS knowledge, and excellent communication with the ability to work independently in a fast-paced

Qualifications

• 0-1 year of IT support or system support experience.
• Strong knowledge of Windows OS installation, configuration, and troubleshooting.
• Excellent communication skills and ability to work independently.

Responsibilities

• Provide technical assistance to end-users on desktop hardware, software, and peripherals.
• Troubleshoot and resolve issues related to laptop/desktop configuration, connectivity, and network problems.
• Install, configure, and maintain operating systems (OS) on laptops/desktops.
• Escalate complex issues to senior engineers or third-party vendors when necessary.

Skills

Windows OS

Troubleshooting

IT Support

Communication

Job description

Roles and Responsibilities :

• Provide technical assistance to end-users on desktop hardware, software, and peripherals.
• Troubleshoot and resolve issues related to laptop/desktop configuration, connectivity, and network problems.
• Install, configure, and maintain operating systems (OS) on laptops/desktops.
• Escalate complex issues to senior engineers or third-party vendors when necessary.

Job Requirements :

• 0-1 year of experience in IT support or system support role.
• Strong knowledge of Windows OS installation, configuration, and troubleshooting.
• Ability to work independently with minimal supervision.
• Excellent communication skills for effective issue resolution.