Desktop Support Engineer

Iocfo Consulting; Pune District; On-site; INR 300,000 - 460,000; Full time

Job summary

Iocfo Consulting in Pune is seeking an experienced deskside support professional to provide end-user IT assistance for desktops, laptops, printers, Outlook configuration, and basic network issues.

The role requires hands-on troubleshooting, user account management, collaboration with cross-functional teams, and meticulous incident documentation to ensure timely resolution.

A 2–4 year track record in IT support and strong communication are essential.

Qualifications

• 2–4 years of deskside support or similar experience.
• Strong knowledge of Windows operating systems (Windows 7/8/10).
• Proficiency in configuring Outlook email clients and managing email settings.
• Able to work independently with good communication skills.

Responsibilities

• Provide technical support to end-users for desktops, laptops, printers, Outlook configuration, LAN issues, and server-related problems.
• Troubleshoot and resolve hardware installation and maintenance issues.
• Configure new user accounts on the network and manage existing ones.

Skills

Windows OS

Outlook

Networking basics

Desktop support

Job description

Roles and Responsibilities

• Provide technical support to end-users for desktop, laptop, printer, Outlook configuration, hardware troubleshooting, LAN troubleshooting, and Microsoft server issues.
• Troubleshoot and resolve technical problems related to hardware installation and maintenance of desktops/laptops.
• Configure new user accounts on the network and manage existing ones as needed.
• Collaborate with other teams to identify root causes of recurring issues and implement solutions.
• Document all incidents/requests received from users and follow up until closure.

Desired Candidate Profile

• 2-4 years of experience in Deskside Support or similar role.
• Strong knowledge of Windows operating systems (Windows 7/8/10) and basic networking concepts.
• Proficiency in configuring Outlook email clients and managing email settings.
• Ability to work independently with minimal supervision while maintaining excellent communication skills.