Technical Support Engineer 1

Hiresquad; Pune District; On-site; INR 220,000 - 350,000; Full time

Job summary

Hiresquad in Pune, India provides international technical support, handling voice, email, and chat interactions to resolve desktop, laptop, printer, and peripheral issues. The role requires strong Windows troubleshooting and basic networking knowledge, with excellent communication for Zoom/Skype conference calls.

You will document all customer interactions in the CRM and collaborate with internal teams to escalate complex cases, ensuring timely and accurate resolutions in a dynamic support

Qualifications

• 1-3 years of experience in international technical support or a similar role.
• Strong knowledge of Windows troubleshooting and basic networking concepts.
• Excellent communication skills for effective voice support over the phone or via video conferencing tools like Zoom/Skype.

Responsibilities

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Collaborate with internal teams to escalated complex cases and ensure timely resolution of customer queries.
• Document all interactions with customers using CRM software for accurate tracking and reporting.

Skills

Windows troubleshooting

Networking basics

Communication skills

Tools

CRM software

Job description

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Collaborate with internal teams to escalated complex cases and ensure timely resolution of customer queries.
• Document all interactions with customers using CRM software for accurate tracking and reporting.

Job Requirements :

• 1-3 years of experience in international technical support or a similar role.
• Strong knowledge of Windows troubleshooting and basic networking concepts.
• Excellent communication skills for effective voice support over the phone or via video conferencing tools like Zoom/Skype.