Desktop Support Engineer

Progressive Techserve; Tirunelveli; On-site; INR 280,000 - 420,000; Full time

Job summary

Progressive Techserve in Tirunelveli, Tamil Nadu seeks an IT Support specialist to provide end-user helpdesk support, onsite and remote assistance, and hands-on hardware maintenance. You will troubleshoot Windows OS, Outlook, and desk-side issues, manage user accounts in Active Directory, and collaborate with IT teams to resolve technical problems.

The role emphasizes user satisfaction, effective communication, and timely ticket resolution in a fast-paced environment.

Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.

Job description

Role & responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.