Desktop Support Engineer 1

Progressive Techserve; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Progressive Techserve in India is seeking an IT Support Associate to provide technical assistance to end-users via phone, email, tickets, and chat. You will deliver onsite and remote support, troubleshoot Windows OS, Outlook, and desktop issues, and manage user accounts in Active Directory.

The role requires coordinating with users and internal IT teams, handling basic networking including DNS and DHCP, and addressing hardware problems like printers and PCs while ensuring user satisfaction.

Qualifications

• Provide IT support via calls, emails, tickets, and chat.
• Deliver onsite and remote technical assistance.
• Troubleshoot Windows OS, Outlook, and desktop issues.
• Manage user accounts and permissions in Active Directory.
• Support DNS and DHCP networking basics.
• Handle hardware issues like printers and desktops.
• Coordinate with users and IT teams to resolve problems.
• Monitor customer satisfaction and respond to feedback.

Responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools.
• Deliver onsite (desk-side) and remote technical assistance.
• Troubleshoot Windows OS, Outlook, and desktop-related issues.
• Manage user accounts and permissions in Active Directory.
• Support networking basics including DNS and DHCP.
• Handle hardware issues (printers, desktops, system assembly/disassembly).
• Coordinate effectively with users and internal IT teams.
• Monitor and respond to customer satisfaction feedback.

Skills

IT Support

Desktop Troubleshooting

Active Directory

Networking basics

Job description

Role & responsibilities

• Provide IT support via calls, emails, ticketing systems, and chat tools
• Deliver onsite (desk-side) and remote technical assistance
• Troubleshoot Windows OS, Outlook, and desktop-related issues
• Manage user accounts and permissions in Active Directory
• Support networking basics including DNS and DHCP
• Handle hardware issues (printers, desktops, system assembly/disassembly)
• Coordinate effectively with users and internal IT teams
• Monitor and respond to customer satisfaction feedback.