Technical Sales Executive

Pagaar India; India; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Performance incentives

Direct company hiring

Paid training period

Growth opportunities

Job summary

GIRI CONSULTANCY is hiring a Technical Sales Executive for IT hardware and software solutions in the Cyber City area of Gurugram, Haryana. The role involves handling inbound and outbound customer care, resolving product inquiries, and updating CRM records while delivering a high level of customer experience.

Both freshers and experienced candidates with strong verbal English/Hindi skills are encouraged to apply.

Qualifications

• Strong verbal communication in English and Hindi.
• Good command of MS Office and basic computer skills.
• Experience in customer-facing roles is preferred but freshers with confidence are welcome.

Responsibilities

• Handle inbound and outbound customer calls/chats courteously and professionally.
• Log interactions accurately and track service tickets in CRM.
• Resolve queries and provide first-call resolution where possible.
• Maintain quality standards and adhere to SLAs for customer satisfaction.
• Collaborate with team leaders and operations to improve service delivery.

Skills

Customer communication

CRM systems

MS Office

Education

12th Pass / Diploma / Undergraduate / Graduate in any stream

Tools

CRM portals

Job description

Urgent Hiring: Technical Sales Executive - IT Hardware & Software Solutions in Cyber City area, Gurugram, Haryana

GIRI CONSULTANCY is actively conducting direct walk-ins and virtual interviews for Technical Sales Executive - IT Hardware & Software Solutions (Inbound & Outbound Customer Care Voice Process) located in Cyber City area, Gurugram, Haryana. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at GIRI CONSULTANCY, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: 3-5 Years (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

• Salary Package: 5,00,000 - 8,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.