Tele Calling

Pagaar India; Thane; On-site; INR 100,000 - 300,000; Part time

Benefits offered by this job

Performance incentives

Paid training period

Growth opportunities to QA/Team Leader

Job summary

TIWARI ENTERPRISES in Thane (Mumbai, Maharashtra) is hiring for Tele calling - Customer Support & Voice Process. Direct walk-ins and virtual interviews are being conducted for inbound & outbound customer care roles with day/rotational shifts.

You will serve as the first contact for domestic and international clients, log CRM data, resolve queries, and strive for high CSAT scores. Freshers welcome with strong communication and basic computer skills.

Qualifications

• 12th pass or higher in any stream.
• Freshers welcome with good verbal communication.
• English and Hindi language skills; regional language knowledge is an advantage.
• Basic computer knowledge with MS Office / CRM familiarity.

Responsibilities

• Handle inbound and outbound customer care voice process calls/chats professionally.
• Understand concerns, verify details, troubleshoot queries and resolve on first contact.
• Log interactions in CRM, track tickets, and escalate issues to the right teams.
• Maintain quality standards, meet SLAs, and support teamwork for better service.
• Collaborate with team leaders and managers to improve service delivery.

Skills

Verbal communication

Fast typing

Customer service mindset

Team collaboration

Education

12th Pass

Undergraduate

Diploma

Graduate

Tools

CRM portals

MS Office

Job description

Urgent Hiring: Tele calling - Customer Support & Voice Process in Thane, Mumbai, Maharashtra TIWARI ENTERPRISES is actively conducting direct walk-ins and virtual interviews for Tele calling - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Thane, Mumbai, Maharashtra . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at TIWARI ENTERPRISES, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: Fresher (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

• Salary Package: 1,00,000 - 3,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Part-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.