Sales Executive - Customer Support & Voice Process

Pagaar India; Bhiwandi; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Direct Company Hiring

Paid training period

Growth opportunities to higher roles

Job summary

The Monarch Enterprises is hiring for a Sales Executive - Customer Support & Voice Process in Saravli Village, Bhiwandi, Maharashtra. Freshers or 1–3 years experienced candidates with good verbal skills are encouraged to apply for day/rotational shifts.

Role involves handling inbound and outbound calls, resolving queries, updating CRM records, and ensuring high CSAT scores. Strong communication in English and Hindi is preferred; knowledge of regional languages is a plus.

Qualifications

• 12th Pass or higher education required.
• Undergraduate, Diploma or Graduate degrees accepted.

Responsibilities

• Handle inbound & outbound customer care voice process calls/chats professionally.
• Understand customer concerns, verify details, troubleshoot and provide first-call resolution.
• Log interactions accurately in CRM, track tickets, and escalate issues as needed.
• Maintain quality benchmarks and strive for high CSAT scores.
• Collaborate with team leaders and operations to improve service delivery.

Skills

Verbal communication

MS Office

CRM portals

Education

12th Pass

Undergraduate

Diploma

Graduate

Tools

MS Office

CRM portals

Job description

Urgent Hiring: Sales Executive - Customer Support & Voice Process in Saravli Village, Bhiwandi, Maharashtra

The Monarch Enterprises is actively conducting direct walk-ins and virtual interviews for Sales Executive - Customer Support & Voice Process (Inbound & Outbound Customer Care Voice Process) located in Saravli Village, Bhiwandi, Maharashtra. Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at The Monarch Enterprises, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world‑class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle inbound & outbound customer care voice process calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalat technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: 1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

Salary Package: 2,00,000 - 3,00,000 P.A. + Attractive Monthly Performance Incentives.

Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).

• Performance awards.
• Paid training period.
• High internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.

Zero Charges: 100% Direct Company Hiring.

Zero registration or consultancy fees.