Telecaller

Pagaar India; Pune District; Sur place; INR 100 000 - 200 000; Plein temps

Avantages offerts par ce poste

Direct Company Hiring

No consultancy fees

Résumé du poste

Parallel Matrix Management Services in Pune (Kharadi) is hiring Telecaller & Customer Support Associate for Day Shift. Freshers and experienced candidates are invited to apply for domestic and international client support, including US/UK voice processes.

The role involves handling calls/chats, resolving queries, updating CRM databases, and delivering high CSAT while meeting quality targets with fixed day shifts and direct company hiring.

Qualifications

• Freshers or 0–1 year experience in customer care
• Strong verbal communication in English and Hindi
• Basic computer skills and familiarity with CRM portals

Responsabilités

• Handle international voice process (US/UK) calls and chats
• Log interactions accurately in CRM, track tickets
• Resolve client queries with first-contact resolution where possible
• Maintain quality and SLA standards and strive for high CSAT

Connaissances

Customer communication

English & Hindi

Typing speed

Formation

12th Pass

Undergraduate/Graduate

Diploma

Outils

MS Office

CRM portals

Description du poste

Urgent Hiring: Telecaller & Customer Support Associate - Day Shift (Kharadi)

Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Parallel Matrix Management Services is actively conducting direct walk-ins and virtual interviews for Telecaller & Customer Support Associate - Day Shift (Kharadi) (International Voice Process (US/UK Customer Support)) located in Kharadi, Pune, Maharashtra.

Job Overview & Work Culture

As part of our customer success team at Parallel Matrix Management Services, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

• Salary Package: 1,00,000 - 2,00,000 P.A.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs)
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring.
• Zero registration or consultancy fees.