Technical Customer Support Executive : Fresher & Exp. : Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 230,000 - 320,000; Full time

Benefits offered by this job

International exposure

Performance-linked incentive

Training and development

Job summary

WSNE Consulting Pvt. Ltd. is seeking candidates for an International Technical Support Voice Process in Gurugram.

The role focuses on handling customer calls, understanding queries, and delivering timely resolutions while upholding service quality and compliance standards. The ideal candidate has strong communication skills, a positive attitude, and willingness to work in a fast-paced international environment with rotational shifts and week-offs.

Qualifications

• Excellent verbal communication and active listening.
• Strong customer service orientation and problem solving.
• Ability to work in a fast-paced international voice process.
• Adaptability to rotational shifts and week-offs.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer queries and provide appropriate resolutions.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively with customers and follow process guidelines.
• Meet quality, productivity, and performance targets.
• Maintain accurate customer information and call records.
• Follow company policies, compliance standards, and escalation procedures.
• Maintain excellent verbal communication, active listening, and customer-handling skills throughout every interaction.
• Meet daily, weekly, and monthly performance targets, including call quality, productivity, customer satisfaction, and resolution metrics.
• Demonstrate flexibility to work in rotational shifts, including night shifts if required, and rotational week-offs.

Skills

Strong communication

Customer-first mindset

Rotational shifts

Night shifts if required

Education

B.Tech

UG degree

Job description

We are looking for candidates with strong communication skills, a positive attitude, a customer-first mindset, and the willingness to work in a fast-paced international voice process. Hiring enthusiastic and customer-focused candidates for International Technical Support Voice Process.

Role & responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer queries and provide appropriate resolutions.
• Maintain high standards of customer service and customer satisfaction.
• Communicate effectively with customers and follow process guidelines.
• Meet quality, productivity, and performance targets.
• Maintain accurate customer information and call records.
• Follow company policies, compliance standards, and escalation procedures.
• Maintain excellent verbal communication, active listening, and customer-handling skills throughout every interaction.
• Meet daily, weekly, and monthly performance targets, including call quality, productivity, customer satisfaction, and resolution metrics.
• Demonstrate flexibility to work in rotational shifts, including night shifts if required, and rotational week-offs.

Preferred candidate profile

• Qualification: B.Tech / UG with 6 months International Customer service experience
• Grad Fresher or Minimum 12 months of customer experience, also applicable to the process
• Good verbal communication and customer-handling skills
• Willingness to work in rotational shifts and rotational week-offs
• Good communication, problem-solving, and customer service skills
• Ability to work in a target-driven environment
• Flexibility to work in rotational shifts and rotational week-offs

Perks and Benefits

• Salary for Fresher :- CTC: 3,40,120 LPA (20.9k in hand)
• Salary for Experience :- CTC: 4,18,000 LPA (27k in hand)
• Salary hike: Up to 30% on last CTC, as per eligibility and company policy
• Competitive salary package with performance-linked MIV.
• Opportunity to work in an international voice process.
• Professional development and customer service experience.
• Exposure to structured training and process guidelines.
• Career growth opportunities based on performance and eligibility.
• Opportunity to enhance communication and problem-solving skills.
• Supportive team environment and professional work culture.