Telecalling

Pagaar India; Jammu district; On-site; INR 100,000 - 200,000; Full time

Benefits offered by this job

Performance awards

Paid training period

Growth opportunities (IJP)

Job summary

Gupta Job Service in Jammu, Jammu & Kashmir invites applicants for Telecalling Executive - Customer Support & Verification Associate. The role covers international voice process support (US/UK), handling inquiries, and maintaining CRM records from Trikuta nagar.

Freshers with good English/Hindi communication are encouraged to apply. The position offers day/rotational shifts with attractive incentives, direct company hiring, and room for growth into QA or Team Leader roles.

Qualifications

• Freshers welcome with good verbal communication skills.
• Basic computer operating knowledge and typing speed.
• Educational background: 12th pass or higher (UG/PG acceptable).

Responsibilities

• Handle international voice process calls/chats (US/UK) with courteous professionalism.
• Verify customer details, troubleshoot, and provide first-call resolution where possible.
• Log interactions accurately in CRM, track tickets, and escalate issues to leads.

Skills

Verbal communication

English

Hindi

MS Office

CRM portals

Typing speed 20-30 WPM

Education

12th Pass or higher

Tools

MS Office Suite

CRM Systems

Job description

Urgent Hiring: Telecalling Executive - Customer Support & Verification Associate in Trikuta nagar, Jammu, Jammu & Kashmir Gupta Job Service is actively conducting direct walk-ins and virtual interviews for Telecalling Executive - Customer Support & Verification Associate (International Voice Process (US/UK Customer Support)) located in Trikuta nagar, Jammu, Jammu & Kashmir . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply. Job Overview & Work Culture As part of our customer success team at Gupta Job Service, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and escalate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, B.Tech).
• Experience: Fresher (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

• Salary Package: 1,00,000 - 2,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.