Technical Support Executive

Pagaar India; Delhi, Gurgaon; On-site; INR 40,000 - 50,000; Full time

Benefits offered by this job

Shuttle service

Incentives

Prime locations Saket/Gurgaon

Job summary

Pagaar India is seeking a Technical Support Executive (Voice) for its international process in Saket, Delhi, and Gurgaon. You will handle inbound calls, diagnose OS/network issues, and provide remote troubleshooting to global customers.

Requires 3–5 years in international voice support, strong Windows/Mac OS knowledge, and fluent English for clients worldwide. Office-based with night shifts and incentive programs.

Qualifications

• 3–5 years in international voice technical support.
• Strong OS and networking troubleshooting skills.
• Good command of English for international clients.

Responsibilities

• Handle international voice support calls and diagnose issues.
• Guide customers through remote troubleshooting steps.
• Log and track incidents using CRM tools and escalate when needed.
• Maintain FCR, AHT, CSAT targets and adhere to compliance.

Skills

Windows OS

Mac OS

Networking basics

Active Directory

Troubleshooting

English communication

Education

Any Graduate

Tools

CRM tools

Job description

## Job DescriptionTarget Role:Technical Support Executive in GurugramEligibility:Any GraduateDirect Process:0% Placement Charges**JobDescription: Technical Support Executive (Voice - International TroubleshootingProcess)****Position:** Technical Support Executive - Voice **Process:** International BPO Technical Troubleshooting Process **Location:** Saket (Delhi) & Gurgaon (Work from Office) **Experience:** 3 to 5 Years **Joining:** Immediate Joiner Only **Salary:** ₹40,000 to ₹50,000 per month **CTC (Cost to Company):** ₹4,80,000 to ₹6,00,000 per annum**Aboutthe Role**Weare seeking an experienced and tech-savvy **Technical Support Executive** tojoin our international voice process teams at our **Saket (Delhi)** and **Gurgaon**offices. In this role, you will handle inbound calls from global customers,diagnose technical malfunctions, and provide step-by-step remotetroubleshooting solutions. This position requires candidates who canconfidently navigate complex operating system errors, network bugs, andhardware/software configurations while delivering exceptional customer service.**KeyResponsibilities**· **Voice Support& Troubleshooting:** Handle incomingtechnical support calls from international clients, effectively diagnosing andresolving complex hardware, software, OS, and network connectivity issues.· **Technical Resolution:** Guide global users through remote troubleshootingprocesses, including software installations, registry fixes, routerconfigurations, and system optimizations.· **TicketManagement:** Log, track, and update all customerincidents meticulously using advanced CRM tools, escalating high-priority caseswhen necessary.· **PerformanceExcellence:** Maintain key performance indicators(KPIs) such as First Call Resolution (FCR), Average Handling Time (AHT), andCustomer Satisfaction (CSAT) scores.· **Compliance:** Adhere strictly to international BPO compliance metrics,standard operating procedures, and data security policies.**Requirements& Skills**· **Experience:** 3 to 5 years of solid experience in an International VoiceTechnical Support process (BPO environment).· **Technical Expertise:** Strong working knowledge of Windows/Mac OS, basicnetworking (TCP/IP, routers, DNS, switches), active directory, andapplication-level troubleshooting.· **CommunicationSkills:** Excellent verbal command of Englishwith a neutral accent, tailored for interacting with international clients.· **ShiftFlexibility:** Comfortable working in a full-time,office-based environment with rotational 24/7 night shifts.· **Availability:** Must be an **immediate joiner** ready to startimmediately.**Benefits& Perks**· Premium global work environment inprime locations (Saket/Gurgaon).· Safe, company-provided homedrop-and-pick shuttle facilities during night shifts.· Highly competitive performanceincentives over and above the fixed CTC.