Tellecallers

Jitojobs; India; On-site; INR 223,000 - 558,000; Full time

Job summary

Jitojobs in Gurugram is hiring an entry-level Customer Support Executive to handle voice processes for domestic and international clients. The role involves managing inbound and outbound calls, resolving inquiries, and delivering high-quality service.

We offer a 5-day work week, fixed day/night shifts on a rotation, comprehensive training, and clear career progression. Freshers and candidates with up to 3 years' experience are welcome to apply.

Qualifications

• Freshers and candidates with up to 3 years of experience are welcome to apply.
• Entry-level role with 5-day work week and rotational shifts.
• Onsite at Gurgaon location.

Responsibilities

• Handle inbound and outbound calls for international and domestic clients in a professional manner.
• Understand customer queries and provide timely, accurate solutions according to process guidelines.
• Maintain call quality standards, positive tone, and first-call resolution targets.
• Document call summaries, query resolutions, and customer notes accurately in the CRM system.
• Coordinate with cross-functional teams to resolve complex customer issues.
• Adhere to designated shift schedules, attendance policies, and operational metrics.

Skills

Inbound Calling

Outbound Calling

Customer Support

Telephonic Communication

CRM Handling

Query Resolution

Voice Support

Job description

MULTIPLE COMPANY • Gurugram • Posted 28 days ago • Updated 12 days ago

Job Type: FullTimePermanent

Location: Gurugram

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: No travel required. 100% Work from Office desk position in Gurgaon.

Skills:

Inbound Calling, Outbound Calling, Customer Support, Telephonic Communication, CRM Handling, Query Resolution, Voice Support

We are hiring candidates for full-time Customer Support Executive roles handling Voice Process operations for domestic and international clients at our Gurgaon location. The position involves managing inbound and outbound customer calls, resolving inquiries, and providing high-quality service assistance. Both freshers and experienced professionals (0 to 3 years) are welcome to apply. The role offers a 5-day work week (Monday to Friday) with rotational day and night shifts, complete training, career progression, and monthly earnings between ₹20,000 and ₹50,000 plus incentives.

Responsibilities

• Handle inbound and outbound calls for international and domestic clients in a professional manner.
• Understand customer queries and provide timely, accurate solutions according to process guidelines.
• Maintain call quality standards, positive tone, and first-call resolution targets.
• Document call summaries, query resolutions, and customer notes accurately in the CRM system.
• Coordinate with cross-functional teams to resolve complex customer issues.
• Adhere to designated shift schedules, attendance policies, and operational metrics.