Technical Onsite Support Executive (Kerala)

WovVTech; Ernakulam, Thiruvananthapuram; On-site; INR 180,000 - 320,000; Full time

Job summary

WovVTech is seeking a motivated candidate for onsite software installation and brand integration support at client sites in India. The role involves performing installations, assisting with audits, and handling first-level escalations while maintaining a knowledge base.

The ideal candidate has 0–1 year of onsite support experience, good communication skills, and familiarity with POS systems, MIS reporting, and standard security protocols.

Qualifications

• Install software & support brand integrations at client sites
• Conduct periodic audits & assist root cause analysis
• Handle first-level escalations & maintain knowledge base

Responsibilities

• Install software & support brand integrations at client sites
• Conduct periodic audits & assist root cause analysis
• Handle first-level escalations & maintain knowledge base

Skills

Verbal & written communication

0–1 yr onsite support experience

POS understanding

MIS reporting

On-site client interaction

Tools

Software installation via remote tools

IIS

FTP

SFTP

Firewall

Cloud Server knowledge

Excel & Word (MIS reporting)

Job description

• - 0–1 yr technical / onsite support experience


• - Software installation via remote connection tools


• - POS understanding


• - MIS reporting (Excel, Word)


• - IIS, FTP, SFTP, Firewall, Cloud Server knowledge


• - Good verbal & written communication skills

Required Candidate profile

• - Install software & support brand integrations at client sites


• - Conduct periodic audits & assist root cause analysis


• - Handle first-level escalations & maintain knowledge base