Technical Support Engineer

Carol Solutions; Alappuzha; On-site; INR 450,000 - 650,000; Full time

Job summary

Carol Solutions in Kerala is seeking a dedicated Technical Support Engineer to join our team. You will support ERP solutions, install and configure systems, manage servers and databases, and assist clients to use our solutions effectively.

The role requires strong communication, teamwork, and problem-solving skills, with 2+ years in a related field and hands-on database management experience. You will work both independently and as part of a collaborative team to ensure reliable, secure

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 2+ years experience as a Support Engineer (hardware/software).
• 2+ years experience in database management.

Responsibilities

• Respond promptly to service requests and provide technical assistance to clients.
• Conduct in-person meetings with clients to analyze and diagnose technical issues.
• Configure and maintain application servers, database servers, and cloud servers.
• Monitor system health and performance, and take proactive measures to ensure reliability and security.
• Collaborate with developers to optimize database queries and refine database schemas.
• Provide training to clients on using our solutions effectively and efficiently.
• Maintain documentation of installations, configurations, and support activities.
• Properly update and utilize the ticketing system to track and resolve issues.

Skills

Communication

Interpersonal skills

Database management

Troubleshooting

Client support

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ERP systems

Server management

Job description

• Location: Alappuzha
• Experience: 2+ years in relevant field

Job Description:

We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical aspects including device installation, configuration, server management, database administration, and customer support.

Key Responsibilities:

• Respond promptly to service requests and provide technical assistance to clients.
• Conduct in-person meetings with clients to analyze and diagnose technical issues.
• Configure and maintain application servers, database servers, and cloud servers.
• Monitor system health and performance, and take proactive measures to ensure reliability and security.
• Collaborate with developers to optimize database queries and refine database schemas.
• Provide training to clients on using our solutions effectively and efficiently.
• Maintain documentation of installations, configurations, and support activities.
• Properly update and utilize the ticketing system to track and resolve issues.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience as a Support Engineer, preferably in a technical support role related to hardware and software solutions.
• Minimum of 2 years of experience in database management
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.