Merchant Trainer & Technical support

Petpooja; Thiruvananthapuram; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading technology company in Thiruvananthapuram is seeking a Technical Support Engineer to provide on-site assistance to restaurant partners. You will install software, train clients, and troubleshoot technical issues remotely and in the field. The ideal candidate has strong communication skills, experience in technical support, and is familiar with various operating systems. This role requires a 2-wheeler and a laptop, with competitive compensation offered.

Qualifications

• Excellent problem-solving and communication skills.
• Experience in tech support or similar roles.
• Ability to diagnose and troubleshoot technical issues.

Responsibilities

• Visit restaurant partners to provide service and support.
• Install POS software and train clients on its use.
• Diagnose and troubleshoot technical issues.

Skills

Good written and verbal communication

Problem-solving skills

Technical troubleshooting

Customer service skills

Knowledge of computer systems

Tools

Windows OS

Linux OS

Mac OS

Remote desktop applications

Help desk software

Job description

Responsibilities

• Can visit our Restaurant Partners in the Field
• Provide service and customer support during field visits
• Install our POS software in their System / Device
• Give training about our product to our client
• Diagnose errors or technical problems and determine proper solutions to resolve their queries
• Build positive relationships with customers
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to understand the root of the problem quickly
• Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Ensure all issues are properly logged

Qualifications

• Good written and verbal communication
• Work Experience in help desk support, tech support, non-tech support, and software support would be required
• Must have a 2-wheeler and a laptop
• Must be well-versed in the Local Language
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Basic knowledge of networking principles and operating systems
• Experience with remote desktop applications and help desk software