Technical Support Executive

Zoho; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Zoho is seeking a Technical Support Executive to join our team in Pune. The role involves installing, configuring, and commissioning Zoho products at customer sites, and providing both on-site and remote technical support.

You will diagnose hardware and basic software issues, perform preventive maintenance, and assist customers with product demonstrations and guidance. The position requires willingness to travel to customer locations, collaboration with the technical team, and strong

Qualifications

• Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking or related discipline.
• Fresher-friendly role with immediate joiners preferred.

Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Skills

Troubleshooting

Installation basics

Communication skills

Teamwork

Willingness to learn

Travel readiness

Education

Diploma/ITI in Electrical, Electronics, IT, Computer Hardware, Networking

Job description

We are looking for enthusiastic and technicallyskilled Technical Support Executive to join our team. The idealcandidate should possess basic technical knowledge, awillingness to learn, and the ability to travel to customerssites for product installation, troubleshooting, and technicalsupport.

KeyResponsibilities:

• Install, configure, and commission companyproducts at customer locations.
  
• Provide on-site and remote technical supportto customers.
  
• Diagnose and troubleshoot hardware and basicsoftware issues.
  
• Perform preventive maintenance and routinesystem checks.
  
• Assist customers with product demonstrationsand usage guidance.
  
• Coordinate with the technical team for issueresolution.
  
• Maintain installation reports, servicerecords, and documentation.
  
• Ensure timely resolution of customer technicalissues.
  
• Travel to customer locations as required forinstallation and support activities.
  

Requirements

• Good troubleshooting and problem-solvingskills.
  
• Basic understanding of installation andmaintenance procedures.
  
• Strong communication and interpersonalskills.
  
• Willingness to learn new technologies.
  
• Ability to work independently as well as in ateam.
  
• Diploma or ITI in Electrical, Electronics,Information Technology, Computer Hardware, Networking, or arelated technical discipline.
  
• Freshers are encouraged to apply.
  
• Immediate joiners will be givenpreference.
  
• Must be willing to travel to customer sitesfor installation and technical support.