Implementation / Support Engineer

Ihits Technologies Pvt Ltd; Ernakulam; On-site; INR 279,000 - 390,600; Full time

Job summary

A technology solutions company in Kochi is seeking a Software Support Engineer. The ideal candidate should have a degree in Computer Science or related field and skills in client issue resolution. Responsibilities include managing client communications, software installation, and training. Strong problem-solving abilities and knowledge of SQL Server are required. Excellent communication skills in English are a must; fluency in Malayalam is preferred. This is a full-time position with opportunities for growth.

Qualifications

• 0+ years of experience in client support roles.
• Strong understanding of computer applications and operating systems.
• Fluency in English; Malayalam preferred.

Responsibilities

• Resolve client issues via onsite and remote support.
• Maintain accurate records of communications and issues.
• Collaborate on knowledge transfer and procedures.
• Install and train clients on the software.
• Demonstrate software features to clients.
• Submit support activity reports to management.

Skills

Client issue resolution

Communication skills

Problem-solving

Knowledge of MS SQL Server

Proficiency in Windows OS

Education

B.Tech / Diploma / Degree in Computer Science or related field

Job description

0+ years of experience | Full Time | Kochi

• Resolve client issues via onsite visits, email, phone, or remote software support
• Maintain accurate records of daily communications and resolved issues
• Collaborate with team members on knowledge transfer, procedures, and standards
• Understand the nature of client issues and provide timely resolution
• Follow company policies and procedures while providing clients with appropriate information
• Install and train clients on the software at their location or via remote support
• Arrange and demonstrate software features for prospective or existing clients
• Submit daily, weekly, or monthly support activity reports to senior management

Requirements

• Qualification: B.Tech / Diploma / Degree in Computer Science or related field
• Proficiency in computer applications and Windows Operating System
• Knowledge of MS SQL Server and IIS configuration
• Strong verbal and written communication skills in English; fluency in Malayalam preferred
• Strong problem-solving and client-handling skills