Technical Support Executive

ID Tech Solutions Pvt. Ltd.; Maharashtra; On-site; INR 180,000 - 240,000; Full time

Job summary

ID Tech Solutions Pvt. Ltd. in Maharashtra is seeking a technically skilled Technical Support Executive to install, configure and commission company products at customer locations, and to provide on-site and remote support.

The role requires basic technical knowledge, a willingness to learn, and readiness to travel to customer sites for installation and troubleshooting. Freshers are encouraged to apply; immediate joiners will be given preference.

Qualifications

• Diploma or ITI in Electrical, Electronics, IT, Computer Hardware, Networking or related technical discipline.
• Freshers are encouraged to apply; immediate joiners preferred.
• Willingness to travel to customer sites for installation and support.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently or in a team.

Responsibilities

• Install, configure, and commission company products at customer locations.
• Provide on-site and remote technical support to customers.
• Diagnose and troubleshoot hardware and basic software issues.
• Perform preventive maintenance and routine system checks.
• Assist customers with product demonstrations and usage guidance.
• Coordinate with the technical team for issue resolution.
• Maintain installation reports, service records, and documentation.
• Ensure timely resolution of customer technical issues.
• Travel to customer locations as required for installation and support activities.

Skills

Troubleshooting

Problem-solving

Communication

Teamwork

Willingness to learn

Travel readiness

Education

Diploma/ITI in Electrical, Electronics, IT, Computer Hardware or Networking

Job description

We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customers sites for product installation, troubleshooting, and technical support.

Key Responsibilities:

• Install, configure, and commission company products at customer locations.
  
• Provide on-site and remote technical support to customers.
  
• Diagnose and troubleshoot hardware and basic software issues.
  
• Perform preventive maintenance and routine system checks.
  
• Assist customers with product demonstrations and usage guidance.
  
• Coordinate with the technical team for issue resolution.
  
• Maintain installation reports, service records, and documentation.
  
• Ensure timely resolution of customer technical issues.
  
• Travel to customer locations as required for installation and support activities.
  

We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customers sites for product installation, troubleshooting, and technical support.

Key Responsibilities:

• Install, configure, and commission company products at customer locations.
  
• Provide on-site and remote technical support to customers.
  
• Diagnose and troubleshoot hardware and basic software issues.
  
• Perform preventive maintenance and routine system checks.
  
• Assist customers with product demonstrations and usage guidance.
  
• Coordinate with the technical team for issue resolution.
  
• Maintain installation reports, service records, and documentation.
  
• Ensure timely resolution of customer technical issues.
  
• Travel to customer locations as required for installation and support activities.
  

Requirements

• Good troubleshooting and problem-solving skills.
  
• Basic understanding of installation and maintenance procedures.
  
• Strong communication and interpersonal skills.
  
• Willingness to learn new technologies.
  
• Ability to work independently as well as in a team.
  
• Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline.
  
• Freshers are encouraged to apply.
  
• Immediate joiners will be given preference.
  
• Must be willing to travel to customer sites for installation and technical support.