Channel Partner – Field Support (Kerala)

Heera Software PVT. LTD.; Kerala; On-site; INR 300,000 - 500,000; Full time

Job summary

A technology solutions provider in Kerala is looking for a Channel Partner – Field Support professional to provide on-site technical assistance. This role involves troubleshooting hardware and software issues, installing basic software, and assisting users with system operations. Candidates should have good communication skills, be proactive, and possess a strong problem-solving attitude. The position offers opportunities for hands-on experience in customer interaction and IT service delivery, requiring 1-3 years of experience and proficiency in Malayalam.

Qualifications

• 1-3 years of hands-on experience in field support.
• Ability to assist users with system operations and troubleshooting.
• Willingness to travel to client locations.

Responsibilities

• Provide on-site support to end users for software and hardware issues.
• Log all support requests in the ticketing system.
• Coordinate with internal support team for unresolved issues.

Skills

Proficiency in Malayalam (spoken and written)

Good communication skills

Strong problem-solving attitude

Basic understanding of desktop environments

Knowledge of mobile device support (Android/iOS)

Education

Graduate

Tools

Ticketing tools

Antivirus tools

Job description

Channel Partner – Field Support (Kerala)

Job Location: Kerala

Experience

1-3 Years

Qualification

Graduate

Job Posted On

15 March, 2026

Job Description

We are seeking a proactive and customer-focused Channel Partner – Field Support professional to provide direct on-site technical assistance at client locations. The role involves troubleshooting hardware and software issues, installing basic software, assisting users with system operations, and ensuring smooth day-to-day IT operations. This position is ideal for individuals seeking hands-on experience in field support, customer interaction, and practical IT service delivery.

Responsibilities

• Provide on-site support to end users for software and basic hardware-related issues.
• Install, configure, and maintain desktops, laptops, and basic IT peripherals.
• Educate end users on system operations, safe usage practices, and basic troubleshooting steps.
• Log all support requests in the ticketing system and update status regularly.
• Coordinate with the internal support team for unresolved or escalated issues.
• Ensure timely resolution of assigned tickets while maintaining service quality standards.

Skills

• Mandatory proficiency in Malayalam (spoken and written)
• Good communication skills and ability to patiently assist low-technical users.
• Strong problem-solving attitude and willingness to travel to client locations.
• Ability to work independently with minimal supervision.
• Basic understanding of desktop environments and common software applications.
• Knowledge of mobile device support (Android/iOS).
• Experience with ticketing tools and service management systems.
• Basic understanding of antivirus tools and security best practices.

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