Desktop / Field Support Engineer

Writer Corporation; Ernakulam, Chennai District, Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Writer Corporation in India is seeking a Desktop / Field Support Engineer to provide on-site IT support across branches in the assigned cluster. The role covers troubleshooting desktops, laptops, network connectivity, printers, POS and kiosk systems, and other IT devices.

The candidate should have experience in desktop and field IT support, Windows OS, iOS devices, LAN/Wi‑Fi, peripherals, and biometric/CCTV troubleshooting. Owning a two-wheeler and willingness to travel locally are mandatory.

Qualifications

• Diploma or ITI or graduate in IT/CS/Electronics or related field.
• Experience in branch support or multi-location IT support preferred.
• Willingness to travel locally between branches and own two-wheeler is mandatory.

Responsibilities

• Provide on-site desktop, laptop and end-user IT support at branch locations.
• Troubleshoot Windows OS, hardware, software and basic system issues.
• Support for iOS devices configuration and troubleshooting.
• Troubleshoot LAN, Wi-Fi, Internet and basic network connectivity.
• Install, configure and troubleshoot printers, scanners and peripherals.
• Provide technical support for POS machines and kiosk hardware.
• Troubleshoot biometric attendance devices and CCTV systems.
• Maintain incident records and coordinate with vendors as needed.
• Travel between local branches within the assigned cluster to resolve issues.

Skills

Desktop Support

Field IT Support

Windows OS Troubleshooting

iOS Troubleshooting

LAN Wi-Fi Networking

Printers & Peripherals

POS & Kiosk Hardware

Biometric Attendance & CCTV

Two-Wheeler

Independent Troubleshooting

Education

Diploma / ITI / Graduate in IT, CS, Electronics

Job description

We are looking for a Desktop / Field Support Engineer to provide on-site IT support across branches within the assigned cluster. The role will involve troubleshooting desktops, laptops, network connectivity, printers, POS/kiosk systems and other IT devices.

Key Responsibilities

• Provide desktop, laptop and end-user IT support at branch locations.
• Troubleshoot Windows OS, hardware, software and basic system-related issues.
• Provide basic support for iOS devices, including configuration and common troubleshooting.
• Troubleshoot LAN, Wi-Fi, internet and basic network connectivity issues.
• Install, configure and troubleshoot printers, scanners and other peripherals.
• Provide technical support for POS machines and kiosk hardware.
• Perform basic troubleshooting of biometric attendance devices and CCTV systems.
• Identify and resolve hardware/software issues or coordinate with the relevant technical/vendor teams where required.
• Maintain records of incidents, troubleshooting activities and resolutions.
• Travel between local branches within the assigned cluster for on-site support.
• Ensure timely resolution of branch-level IT issues and provide good end-user support.
• Two Wheeler Mandatory

Required Skills

• 6 Months 2 Years of experience in Desktop Support / Hardware Support / Field IT Support.
• Good knowledge of Windows OS and desktop/laptop troubleshooting.
• Basic working knowledge of iOS devices and troubleshooting.
• Understanding of LAN, Wi-Fi, IP addressing and basic networking.
• Hands-on experience with printers, POS systems, kiosks and IT peripherals.
• Basic knowledge of biometric attendance systems and CCTV troubleshooting.
• Good communication and user-handling skills.
• Ability to troubleshoot issues independently at branch locations.
• Own two-wheeler and willingness to travel locally between branches is mandatory.

Qualification

• Diploma / ITI / Graduate in IT, Computer Science, Electronics or a related field.
• Candidates with experience in branch support, banking, retail or multi-location IT support will be preferred.