Technical Support Engineer

Talento HR; Kerala; On-site; INR 450,000 - 750,000; Full time

Job summary

Talento HR in Kochi, Kerala seeks a skilled Support L1/L2 Engineer for global SaaS operations. The role focuses on Level 1 and Level 2 support, with English as the primary communication channel and rotating shifts including evenings and nights.

The ideal candidate has 2–6 years of experience, strong Linux expertise, scripting (Shell/Perl), and SQL/database know-how, enabling effective troubleshooting and rapid issue resolution across SaaS platforms.

Qualifications

• Strong knowledge of Linux operating systems.
• Scripting experience with Shell and Perl; Python knowledge is a plus.
• Good understanding of databases (Oracle or open-source) and SQL.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication in English.
• Ability to provide phone-based technical support to global clients.

Responsibilities

• Provide L1 (phone/email) and L2 (troubleshooting and resolution) support.
• Monitor and manage SaaS platforms to ensure smooth operations.
• Perform daily operational tasks including shift and weekend coverage.
• Support release management and automation activities.
• Contribute to process improvements and operational efficiency.
• Occasional onsite assignments when required.

Skills

Linux

Shell

Perl

Python

SQL

Troubleshooting

English

Phone support

Job description

Hiring for Support L1/L2 engineer

Work location : Kochi, Kerala

We’re hiring for our client for a skilled Support L1/L2 engineer with 2–6 years of experience

Role Overview

We’re hiring for our client for a skilled L1/L2 Support Engineer – SaaS Operations. This hire is for the global Support & Operations team to provide Level 1 and Level 2 support for SaaS clients. This role involves rotating shifts, including evening and night shifts, with all work conducted in English.

Key Responsibilities

• Provide L1 (phone/email) and L2 (troubleshooting and resolution) support.
• Monitor and manage SaaS platforms, ensuring smooth operations.
• Perform daily operational tasks, including shift and weekend coverage.
• Support release management and automation activities.
• Contribute to process improvements and operational efficiency.
• Participate in occasional onsite assignments when required.

Skills Required

• Strong knowledge of Linux operating systems
• Experience with scripting languages such as Shell and Perl; Python knowledge is an added advantage
• Good understanding of databases (Oracle or open-source databases) and SQL
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills in English.
• Ability to provide phone-based technical support to global clients.

Preferred skill

• Experience working with trading systems or financial applications isa plus
• Exposure to SaaS environments and production support operations.