Team Member - Sales & Warranty Support

JK Maini Precision Technology; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

JK Maini Precision Technology in Mumbai is seeking a detail-oriented Sales Admin to manage e-commerce order bookings in SAP for both B2B and B2C customers, maintain pricing in orders, and coordinate with the billing team to ensure timely invoicing.

You will prepare analytical reports, handle credit notes for returns and warranty claims, manage spare parts credit, and coordinate with internal and external stakeholders to ensure timely dispatch and accurate warehousing instructions.

Qualifications

• Experience with SAP order booking and sales order processing.
• Understanding of B2B and B2C ecommerce workflows.
• Analytical mindset for MIS and reporting.

Responsibilities

• All E-Commerce Order booking in SAP - B2B & B2C customers
• Maintaining pricing in orders.
• Making STOs against Amazon FBA & Flipkart FBF orders.
• Coordination with E-Commerce & Billing team to ensure timely billing.
• Making Credit notes against goods returns of E-Commerce invoices.
• Maintain costing as per special offers and for new products launched; check warranty claims in Bizom and settle claims.
• Make FOC orders or Credit against spares claims as required.
• Make Credit Notes against warranty Labour Charges.
• Update warranty claim settlement details in Bizom and process spare orders from product website
• Preparation of analytical reports & MIS related to Sales as required.
• Coordination with Internal & External stakeholders to ensure timely dispatch.
• Booking of trade orders & STO to Depots/CWH, sample orders as required.
• Allocation of trade orders to plants and depots as required.
• Coordination with IT for facilitating ease of operation when needed.
• Arranging GR & Credit note claims of rate differences, schemes, wrong/wrong supply.

Job description

Role & responsibilities :

• All E-Commerce Order booking in SAP - B2B & B2C customers
• Maintaining pricing in orders.
• Making STOs against Amazon FBA & Flipkart FBF orders.
• Co-ordination with E-Commerce & Billing team to ensure order booking for arranging billing on time.
• Making Credit notes against goods return of E-Commerce invoices.
• Maintain costing as per special offers in sale & maintain costing for new products launched. Check warranty claims received on Bizom, Verify claims & arrange to settle claims.
• Make FOC orders or Credit against spares claim as per requirement.
• Make Credit Notes against warranty Labour Charges.
• Update Warranty claim settlement details in Bizom.Spares Orders booking received on website shared by Product Team..
• Preparation of Analytical report & MIS as & when required related to Sales.
• Co-ordination with Internal & External stakeholders to ensure timely dispatch.
• Booking of trade orders & STO to Depots/CWH, sample orders as & when required.
• Allocation of trade orders to plants and depots as & when required.
• Coordination with IT for facilitating ease of operation whenever needed.
• Arranging GR & Credit note claims of rate difference, schemes, wrong supply, short supply as & when required.