Associate - Customer Service

SHV Energy; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

SHV Energy in Hyderabad is seeking an experienced order processing and sales support professional to manage customer and franchisee orders, payments, and dispatch coordination with plants, finance, and sales teams.

The role covers invoicing, credit control, data management, and periodic reporting, with a focus on accuracy and timely responses to enquiries. Knowledge of SAP is helpful; familiarity with audits and documentation is a plus.

Responsibilities

• Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.
• Calculation of Commission, raising of Debit/Credit note to customers/Franchisees.
• Attending the complaints & providing necessary solutions(Complaint management).
• Helping in getting the audit documents & during system automation processes.
• Sales related enquiries/Queries needs to address with the concern & close it in timeline.
• Data management.
• Pricing preparation and Credit Control when ever requires.
• Calculation of cylinder turnover ratio and related analysis.
• Account reconciliation.
• Cylinder issue & recovery and control of payment track
• Refund processing & closing of Customers & franchisees accounts.
• Issue of delivery instructions to Plant for daily supplies on-time.
• Attending customers calls, Order Processing & Payment follow ups.
• Bank Guarantee renewal follow up
• Processing of New Agreements & custodian of important documents.
• SAP updation
• Balance & Cylinder confirmations need to be done periodically.
• Report generation for Sales team as per timely requirements & providing monthly reports.
• TDS/TCS Calculations.

Job description

Role & responsibilities

• Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.
• Calculation of Commission, raising of Debit/Credit note to customers/Franchisees.
• Attending the complaints & providing necessary solutions(Complaint management).
• Helping in getting the audit documents & during system automation processes.
• Sales related enquiries/Queries needs to address with the concern & close it in timeline.
• Data management.
• Pricing preparation and Credit Control when ever requires.
• Calculation of cylinder turnover ratio and related analysis.
• Account reconciliation.
• Cylinder issue & recovery and control of payment track
• Refund processing & closing of Customers & franchisees accounts.
• Issue of delivery instructions to Plant for daily supplies on-time.
• Attending customers calls, Order Processing & Payment follow ups.
• Bank Guarantee renewal follow up
• Processing of New Agreements & custodian of important documents.
• SAP updation
• Balance & Cylinder confirmations need to be done periodically.
• Report generation for Sales team as per timely requirements & providing monthly reports.
• TDS/TCS Calculations.