Associate - Customer Service

SHV Energy; Kolkata District; On-site; INR 520,000 - 720,000; Full time

Job summary

SHV Energy is seeking a detail-oriented professional to manage domestic and commercial leads, coordinate orders and payments, and ensure timely delivery and reporting. You will maintain CRM updates, process debit/credit notes, and handle complaints with solutions while supporting audits and system automation.

The role covers pricing communications, data management, reconciling accounts, and processing new agreements, with responsibilities spanning SAP activities and tax calculations.

Responsibilities

• Domestic & Commercial leads call need to be done, explain the required details to them & assign it to the sales team or Franchisee & update the status in CRM .
• Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.
• Pricing communication to customers/Franchisees.& cross verifying the same before sharing.
• Daily/weekly/monthly reports need to be submitted on-time.
• Raising of Debit/Credit note to customers/Franchisees.
• Attending the complaints & providing necessary solutions(Complaint management).
• Helping in getting the audit documents & during system automation processes.
• Sales related enquiries/Queries needs to address with the concern & close it in timeline.
• Data management.
• Account reconciliation, Cylinder & Balance confirmations .
• Cylinder issue & recovery and control of payment track.
• Refund processing & closing of Customers & franchisees accounts(Full & Final settlement).
• Issue of delivery instructions to Plant for daily supplies on-time.
• Attending customers calls, Order Processing & Payment follow ups.
• Bank Guarantee renewal follow up
• Processing of New Agreements(CLM) & custodian of important documents.
• SAP workings all related activities in SAP regarding day to day work.
• TDS/TCS Calculations.

Job description

Role & responsibilities

• Domestic & Commercial leads call need to be done, explain the required details to them & assign it to the sales team or Franchisee & update the status in CRM .
• Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.
• Pricing communication to customers/Franchisees.& cross verifying the same before sharing.
• Daily/weekly/monthly reports need to be submitted on-time.
• Raising of Debit/Credit note to customers/Franchisees.
• Attending the complaints & providing necessary solutions(Complaint management).
• Helping in getting the audit documents & during system automation processes.
• Sales related enquiries/Queries needs to address with the concern & close it in timeline.
• Data management.
• Account reconciliation, Cylinder & Balance confirmations .
• Cylinder issue & recovery and control of payment track.
• Refund processing & closing of Customers & franchisees accounts(Full & Final settlement).
• Issue of delivery instructions to Plant for daily supplies on-time.
• Attending customers calls, Order Processing & Payment follow ups.
• Bank Guarantee renewal follow up
• Processing of New Agreements(CLM) & custodian of important documents.
• SAP workings all related activities in SAP regarding day to day work.
• TDS/TCS Calculations.