Customer Support Executive

TeamLease; Navi Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

TeamLease in Navi Mumbai is seeking a logistics order processing professional to manage SAP order creation and updates in Salesforce, while maintaining master data for shipments and customer requirements. The role requires close coordination with multiple functions including Commercial, Operations, RMU and planning teams to ensure timely order execution and documentation.

The candidate will ensure hygiene of orders in SAP and Salesforce, share shipment documents, monitor OTIF, and provide

Responsibilities

• Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).
• Create master data related to shipment/customer requirements in SAP Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
• Hygiene related to sales orders in SAP.
• Case hygiene in Salesforce to track orders & communication.
• Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines.
• Sharing Order Status Report with customers on periodic basis and seeking forecast. Monitoring actual order position vis--vis S&OP.
• Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing.
• Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution.
• Having periodic calls with customers regarding the service levels, order position & further requirement.
• Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements.
• Understanding different certification, FTA, forms required by customer/ business. Basic of OTIF & sharing monthly MIS.
• Escalation handling & RCA with CAPA.

Job description

Primary Responsibilities:

• Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).
• Create master data related to shipment/customer requirements in SAP Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
• Hygiene related to sales orders in SAP.
• Case hygiene in Salesforce to track orders & communication.
• Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines.
• Sharing Order Status Report with customers on periodic basis and seeking forecast. Monitoring actual order position vis--vis S&OP.
• Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing.
• Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution.
• Having periodic calls with customers regarding the service levels, order position & further requirement.
• Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements.
• Understanding different certification, FTA, forms required by customer/ business. Basic of OTIF & sharing monthly MIS.
• Escalation handling & RCA with CAPA.