Team Leader_Telesales / Telecalling (Telecom/CPaaS)

Fabmediatech; Greater Noida; On-site; INR 500,000 - 800,000; Full time

Job summary

Fabmediatech is seeking an experienced Telecalling Team Lead in Greater Noida to supervise a outbound calling team and drive customer engagement. You will set daily targets, track performance, and ensure clean lead data while coaching reps for enhanced productivity.

The role requires strong communication, leadership, and problem-solving skills, with a focus on meeting sales targets and maintaining high call quality in a fast-paced environment.

Qualifications

• 35 years of experience in telecalling, telesales, inside sales, or customer acquisition.
• 1–2 years of experience managing or leading a telecalling/telesales team.
• Strong understanding of outbound calling, lead generation, and follow-up management.
• Excellent communication, team management, and problem-solving skills.
• Experience in target setting, performance monitoring, and team productivity management.
• Basic knowledge of MS Excel, CRM tools, and sales reporting.
• Ability to work in a target-driven environment.

Responsibilities

• Manage and supervise a team of telecallers responsible for outbound calling, lead generation, and customer engagement.
• Assign daily calling targets and monitor individual and team performance.
• Track daily calls, qualified leads, follow-ups, appointments, and conversions.
• Ensure timely follow-ups with prospects and maintain an updated lead database.
• Train, coach, and motivate team members to improve calling quality and productivity.
• Monitor call quality, communication skills, objection handling, and sales pitch effectiveness.
• Help team members handle customer queries and overcome sales objections.
• Coordinate with the field sales team to schedule client meetings and transfer qualified leads.
• Prepare daily, weekly, and monthly performance reports for management.
• Identify performance gaps and implement improvement plans to achieve team targets.
• Ensure proper usage of CRM tools, sales trackers, and reporting systems.

Skills

Telecalling

Telesales

Inside sales

Customer acquisition

Team management

Communication

Objection handling

Target setting

Tools

CRM tools

Sales reporting

MS Excel

Job description

Role & responsibilities

• Manage and supervise a team of telecallers responsible for outbound calling, lead generation, and customer engagement.
• Assign daily calling targets and monitor individual and team performance.
• Track daily calls, qualified leads, follow-ups, appointments, and conversions.
• Ensure timely follow-ups with prospects and maintain an updated lead database.
• Train, coach, and motivate team members to improve calling quality and productivity.
• Monitor call quality, communication skills, objection handling, and sales pitch effectiveness.
• Help team members handle customer queries and overcome sales objections.
• Coordinate with the field sales team to schedule client meetings and transfer qualified leads.
• Prepare daily, weekly, and monthly performance reports for management.
• Identify performance gaps and implement improvement plans to achieve team targets.
• Ensure proper usage of CRM tools, sales trackers, and reporting systems.

Preferred candidate profile

• 35 years of experience in telecalling, telesales, inside sales, or customer acquisition.
• At least 1–2 years of experience managing or leading a telecalling/telesales team.
• Strong understanding of outbound calling, lead generation, and follow-up management.
• Excellent communication, team management, and problem-solving skills.
• Experience in target setting, performance monitoring, and team productivity management.
• Basic knowledge of MS Excel, CRM tools, and sales reporting.
• Ability to work in a target-driven environment.