Team Lead

Policybazaar; Bardhaman, Durgapur; On-site; INR 600,000 - 900,000; Full time

Job summary

Policybazaar is seeking an Area Sales Manager to lead a telesales team and drive B2C sales performances. The role focuses on managing daily targets, coaching team members, and coordinating with clients to develop effective call strategies.

The position emphasizes maintaining SLA delivery, staffing consistency, and adherence to industry regulations and company policies, with a focus on customer satisfaction and productive collaboration.

Qualifications

• Lead and manage a telesales team to hit targets.
• Drive day-to-day B2C sales targets and SLA delivery.
• Develop and implement effective call strategies with clients.
• Ensure adherence to job assignments and performance metrics.

Responsibilities

• Lead and manage a team of telesales representatives.
• Monitor and drive day-to-day sales targets (B2C Sales).
• Oversee daily team activities, set goals, and develop call strategies with clients.
• Ensure standards in job assignments and performance metrics are met.
• Track schedules and attendances to ensure staffing levels.
• Resolve audit-related issues promptly and thoroughly.
• Act as primary contact for issues on business assignments.
• Provide feedback, coaching, and training to improve performance.
• Collaborate with internal teams to align strategies.
• Ensure sales processes and client interactions comply with regulations.

Skills

Area Sales Manager

Team Leader

Team Coach

B2C Sales

Job description

Role & responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies

Preferred candidate profile

Area Sales Manager, Team Leader, Team Coach , B2C Sales