Team Leader (Inside Sales)

Arbro Pharmaceuticals; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Arbro Pharmaceuticals in Delhi seeks an experienced Inside Sales Team Leader to mentor a 10+ member team, drive daily targets, and optimize lead conversion through strategic coaching and effective call handling.

You will design scripts, monitor performance dashboards, ensure CRM data accuracy, and coordinate with field sales to secure appointments and closures, while maintaining quality and compliance.

Qualifications

• 5–10 years of overall sales experience with 1–2 years in a team-handling role.
• Prior experience in Lead Generation, Direct Sales, or Collections is mandatory.
• Proficient with CRM systems and data dashboards for performance tracking.
• Strong coaching, training, and communication abilities.

Responsibilities

• Lead, mentor, and motivate a team of 10+ inside sales executives daily.
• Set daily plans, priorities, and targets in morning briefings.
• Coach on probing techniques, objection handling, and consultative selling.
• Conduct regular 1:1s, role-plays, and refresher training.
• Design lead conversion strategies and optimize scripts and pitches.
• Track funnel movement and remove bottlenecks to improve conversion.
• Audit live/recorded calls and provide structured feedback.
• Maintain accurate CRM data and build daily/weekly dashboards.
• Publish performance reports to senior management with action plans.
• Coordinate with Direct/Field Sales for smooth handoffs and follow-ups.

Skills

Team leadership

Coaching & training

CRM proficiency

Call quality auditing

Data dashboards

Lead conversion

Cross-functional coordination

Communication skills

Performance management

Mentoring & 1:1s

Tools

CRM software

Job description

Role & responsibilities

Team Management & Coaching

• Lead, mentor, and motivate a team of 10 and above inside sales executives on a daily basis.
• Conduct daily morning briefings with the team to set the overall plan, priorities, and targets for the day.
• Coach and educate reportees on probing techniques, objection handling, and consultative selling.
• Conduct regular 1:1s, role-plays, call-listening sessions, and refresher training.
• Identify skill gaps in the team and build individual improvement/development plans.

Lead Conversion & Sales Performance

• Own the teams lead-to-conversion target of 90%+ and drive daily performance to achieve it.
• Personally handle direct calling for high-value, stuck, or escalated leads to maximize conversion.
• Drive maximum appointment generation with high show-up and closure rates.
• Design, test, and roll out lead conversion strategies, call scripts, and pitch improvements.
• Track funnel movement (fresh contacted qualified appointment conversion) and remove bottlenecks.

Call Quality & Audit

• Audit live and recorded calls of every inside sales team member on a regular basis.
• Score calls against a defined quality framework probing, pitch, objection handling, closing, compliance.
• Share structured, actionable feedback with each rep and track improvement over time.

Data & Dashboard Management

• Maintain accurate, up-to-date customer and lead data in the CRM at all times.
• Build and maintain daily / weekly performance dashboards (lead status, conversion %, pipeline, call metrics).
• Publish performance reports and insights to senior/higher management with clear action plans.

Cross-Functional Coordination

• Work closely with the Direct Sales / Field Sales team to ensure smooth lead handoff and appointment scheduling.
• Ensure timely communication of hot / high-intent leads and follow-up status to the field team.
• Escalate blockers in the conversion funnel promptly to higher management.

Preferred candidate profile

5–10 years of overall sales experience, including at least 1–2 years in a team-handling / Team Leader role.

• Prior experience in Lead Generation, Direct Sales, or Collections is mandatory.