Telesales Head

Duruper; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Duruper is seeking an experienced Head of Telesales in Bengaluru to lead and scale a high-performing telesales organization. You will drive productivity, optimize conversion rates, and strengthen lead management across marketing and operations.

You will build data-driven strategies, implement processes, and set KPIs to ensure continuous improvement and revenue growth for a retail- and services-focused business. Strong leadership and CRM proficiency are essential.

Qualifications

• 6–8 years of progressive experience in Telesales / Inside Sales.
• Minimum 2–3 years in a leadership role.
• Proven experience scaling and managing large telesales teams.
• Strong understanding of sales productivity metrics, quality frameworks, and CRM systems.
• Hands-on experience with HubSpot, Salesforce, Zoho, or similar CRM platforms.
• Excellent communication, coaching, and data interpretation skills.

Responsibilities

• Lead, mentor, and scale the telesales team to achieve sales targets.
• Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
• Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
• Coordinate with Marketing and Operations to improve the lead-to-conversion journey.
• Establish and optimize telesales processes for consistency, efficiency, and service quality.
• Set and monitor daily, weekly, and monthly KPIs.
• Conduct team training and quality audits to maintain communication and conversion standards.
• Manage lead allocation, follow-ups, and feedback with cross-functional teams.
• Manage CRM-based lead tracking, pipeline monitoring, conversion analysis, and forecasting.
• Implement automation and reporting dashboards for real-time performance monitoring.
• Take ownership of telesales revenue contribution and identify opportunities for conversion, upselling, and customer retention.
• Support leadership in target forecasting, budgeting, and expansion planning.

Skills

Leadership

Coaching

Data analysis

Communication

Forecasting

Cross-functional collaboration

Tools

HubSpot

Salesforce

Zoho

Job description

Job Summary

We are looking for an experienced Head of Telesales to lead, scale, and optimize the telesales function. The role will focus on building high-performing teams, improving productivity and conversion rates, strengthening lead management, and driving measurable business growth through effective telesales strategies and processes.

Roles & Responsibilities

• Lead, mentor, and scale the telesales team to achieve sales targets.
• Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.
• Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.
• Coordinate with Marketing and Operations to improve the lead-to-conversion journey.
• Establish and optimize telesales processes for consistency, efficiency, and service quality.
• Set and monitor daily, weekly, and monthly KPIs.
• Conduct team training and quality audits to maintain communication and conversion standards.
• Manage lead allocation, follow-ups, and feedback with cross-functional teams.
• Manage CRM-based lead tracking, pipeline monitoring, conversion analysis, and forecasting.
• Implement automation and reporting dashboards for real-time performance monitoring.
• Take ownership of telesales revenue contribution and identify opportunities for conversion, upselling, and customer retention.
• Support leadership in target forecasting, budgeting, and expansion planning.

Mandatory Requirements

• 6–8 years of progressive experience in Telesales / Inside Sales.
• Minimum 2–3 years in a leadership role.
• Proven experience scaling and managing large telesales teams.
• Strong understanding of sales productivity metrics, quality frameworks, and CRM systems.
• Hands-on experience with HubSpot, Salesforce, Zoho, or similar CRM platforms.
• Excellent communication, coaching, and data interpretation skills.
• Ability to build a performance-driven, accountable, and motivating team culture.
• Experience in a retail, services, or consumer-facing environment is preferred.