Tele Sales Executive

CIEL HR; Zone 7 Ambattur; On-site; INR 167,000 - 279,000; Full time

Job summary

CIEL HR is seeking a dynamic Customer Service Executive to join a fast-paced Indian contact center in Tamil Nadu. You will handle customer inquiries, conduct follow-ups, and support tele-sales while ensuring high-quality interactions.

The role emphasizes consultative selling, outbound calling, CRM updates, and strict adherence to service levels, with a focus on professionalism and empathy in every customer engagement.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and relationship management.
• Experience with tele-sales and outbound calls.
• Proficiency in CRM, ticketing systems, and MS Office.

Responsibilities

• Handle inbound inquiries professionally across channels.
• Conduct outbound calls for follow-ups, reminders, surveys, lead qualifications, and tele-sales campaigns.
• Engage customers with consultative selling to promote products, services, renewals, and value-added offerings.
• Identify customer needs and recommend suitable products or services to maximize satisfaction and business opportunities.
• Achieve outbound sales conversion and survey completion targets while maintaining high-quality interactions.
• Resolve complaints, service requests, and account queries within defined service levels.
• Provide accurate product, service, pricing, and account information.
• Update CRM with interactions, survey responses, sales outcomes, and follow-ups.
• Ensure compliance with policies, regulatory requirements, and data privacy standards.
• Maintain professionalism, empathy, and customer focus in every interaction.
• Coordinate with internal teams to resolve issues and ensure timely closure.
• Contribute to process improvement by identifying feedback and recurring issues.

Skills

Verbal communication

Written communication

Customer service

Relationship management

Persuasion

Negotiation

Objection handling

Outbound calling

CRM experience

Microsoft Office

Tools

CRM software

Ticketing systems

Microsoft Office

Job description

Role & responsibilities

• Handle inbound customer inquiries professionally and efficiently across multiple communication channels.
• Conduct outbound calls for customer follow-ups, service reminders, feedback surveys, lead qualifications, and tele-sales campaigns.
• Effectively engage customers using consultative selling techniques to promote products, services, renewals, and value-added offerings.
• Identify customer needs and recommend suitable products or services to maximize customer satisfaction and business opportunities.
• Achieve outbound sales conversion and survey completion targets while maintaining high-quality customer interactions.
• Resolve customer complaints, service requests, and account-related queries within defined service levels.
• Provide accurate product, service, pricing, and account information.
• Update customer interactions, survey responses, sales outcomes, and follow-up actions in CRM systems.
• Ensure compliance with company policies, regulatory requirements, and data privacy standards.
• Maintain professionalism, empathy, and customer focus during every interaction.
• Coordinate with internal teams to resolve customer issues and ensure timely closure.
• Continuously contribute to process improvement by identifying customer feedback and recurring issues.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• Excellent persuasion, negotiation, and objection-handling skills.
• Ability to confidently deliver tele-sales pitches and influence customer decisions.
• Strong outbound calling and customer engagement skills.
• Ability to build rapport quickly and maintain positive customer relationships.
• Good conflict resolution and problem-solving capabilities.
• Ability to multitask and work effectively in a fast-paced contact center environment.
• Basic analytical and troubleshooting skills.
• Proficiency in CRM applications, ticketing systems, and Microsoft Office applications.