Team Leader - Inside Sales

Target Publications Pvt. Ltd.; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Target Publications Pvt. Ltd. in Mumbai is seeking a Telecalling Team Lead to manage a two-member team, set daily/weekly/monthly targets for sales and collections, and monitor performance with disciplined customer follow-up.

You will coordinate with Sales, Accounts, Logistics and Back Office to resolve payment issues and ensure timely CRM updates. The role emphasizes coaching, reporting and process improvements.

Qualifications

• Experience in leading a telecalling or sales team.
• Proven ability to meet targets.
• Proficient with CRM and MS Excel.

Responsibilities

• Lead, guide and monitor a two-member Telecalling team.
• Set daily, weekly and monthly calling, sales and payment targets.
• Ensure achievement of sales and collection targets.
• Monitor individual performance and productivity.
• Review reports on calling, orders, sales and payments.
• Track leads, follow-ups, pending orders and payment commitments.
• Provide coaching and regular performance reviews.
• Support in difficult customer conversations and order closures.
• Coordinate with Sales, Accounts, Logistics and Back Office.
• Ensure timely CRM/Pulse data updates and reporting.

Skills

Communication

Sales skills

Negotiation

Leadership

Excel

CRM

Analytics

Reporting

Coaching

Team motivation

Job description

To lead and manage the Telecalling Team, drive achievement of sales and payment collection targets, monitor team performance, and ensure effective customer follow-up and operational discipline.

Key Responsibilities

• Manage, guide and monitor a team of 2 Telecalling Executives.
• Set daily, weekly and monthly calling, sales and payment collection targets for the team.
• Ensure achievement of team sales and collection targets.
• Monitor individual team member performance and productivity.
• Review daily calling, orders, sales and payment collection reports.
• Track leads, follow-ups, pending orders and payment commitments.
• Conduct regular performance reviews and provide coaching to team members.
• Support executives in difficult customer conversations, negotiations and order closures.
• Monitor customer follow-up schedules and ensure timely action.
• Identify gaps in team performance and implement corrective actions.
• Coordinate with Sales, Accounts, Logistics and Back Office teams for order and payment-related matters.
• Ensure accurate and timely updating of CRM/Pulse records.
• Prepare and submit daily/weekly/monthly team performance reports.
• Identify opportunities for repeat business, inactive customer activation and additional sales.
• Handle escalated customer issues and ensure timely resolution.
• Ensure the team follows company policies related to orders, discounts, payments and customer communication.
• Support recruitment, onboarding and training of new telecalling team members when required.
• Motivate the team and maintain a positive, performance-oriented work environment.

Key Performance Indicators (KPIs)

• Team Payment Collection Achievement
• Individual Team Member Productivity
• Call & Follow-up Achievement
• Order Conversion Rate
• Repeat / Additional Order Generation
• Customer Activation & Retention
• CRM/Pulse Data Accuracy
• Team Attendance & Discipline
• Timely Submission of Reports
• Team Performance Improvement

Required Skills

• Strong communication, sales and negotiation skills.
• Good leadership and team-management ability.
• Strong analytical and reporting skills.
• Ability to monitor targets and drive team performance.
• Strong follow-up and problem-solving skills.
• Proficiency in MS Excel and CRM software.
• Ability to coach, motivate and develop team members.
• Target-driven and result-oriented approach.