Team Lead

Policybazaar; Cooch Behar, Malda, Murshidabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Policybazaar in India is seeking an Area Sales Manager to lead and manage a team of telesales representatives. You will drive daily sales targets, oversee call strategies, and ensure timely delivery of SLAs while maintaining high levels of customer satisfaction.

The role emphasizes coaching, performance reviews, and collaboration with internal teams to align sales and service outcomes, while ensuring regulatory and policy compliance.

Responsibilities

• Lead and manage a team of telesales representatives to meet SLAs and high customer satisfaction.
• Monitor and drive day-to-day B2C sales targets and performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies with clients.
• Ensure adherence to standards for job assignments and performance metrics.
• Track schedules and absences to maintain consistent staffing levels.
• Resolve audit-related issues promptly and thoroughly.
• Serve as the primary point of contact for business assignments.
• Provide regular feedback, coaching, and training to improve performance.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure sales processes and client interactions comply with industry regulations and company policies.

Job description

Role & responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies

Preferred candidate profile

Area Sales Manager, Team Leader, Team Coach , B2C Sales