Team Leader (Outbound-Telesales)

Matrimony com; Bidhannagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Matrimony com in Bidhannagar, West Bengal, India is seeking a Team Lead for TeleSales to drive productivity and optimize lead allocation. You will oversee a team of telesales executives, monitor performance, and report progress to the manager.

Ideal candidates will have strong English and regional language fluency, proven leadership, and proven experience with dialers and outbound sales within a fast-paced call environment.

Qualifications

• Excellent verbal communication, English and regional language fluency.
• Strong leadership and supervisory abilities.
• Experience with dialers, telemarketing and outbound sales.

Responsibilities

• Monitoring and managing a team of telesales executives and driving productivity.
• Controlling attrition and retaining skilled staff.
• Segregating and assigning leads across the executives.
• Ensuring targets are met and sending reports to the manager on targets achieved.
• Periodically reviewing performance and motivating executives towards incentives.

Skills

Verbal communication

Leadership

Customer service orientation

Computer literacy

Dialer experience

Outbound sales

English fluency

Regional language fluency

Tools

Dialer

Job description

Role & responsibilities

• Monitoring and managing a team of Telesales executives and driving productivity
• Controlling attrition
• Segregating and assigning leads across the executives
• Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved
• Periodically reviewing the performance of the team, constantly motivating executives driving them towards incentives

Preferred candidate profile

• Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills.
• Good Leadership / Supervisory Skills.
• Service orientation.
• Good Computer & Internet knowledge.
• Must have experience in Dialer
• Must have experience in outbound sales.