Team Leader – Collection – Auto Finance Impeccable HR Consulting

The Corporate Institute; Gurgaon; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

The Corporate Institute in Gurgaon is seeking a senior Collection Manager to lead the end-to-end collection strategy for auto finance products. You will design plans to maximize profits, oversee vendor selection, and drive performance through KPI analysis and policy improvements.

You will build and mentor a high-performing team, set clear expectations, and ensure compliant processes for collection operations and launches. Strong presentation and communication skills are essential.

Qualifications

• Bachelor's degree/PG with 12+ years of collection experience in Consumer Financial Services.
• Automotive finance industry background preferred.
• Strong critical thinking, problem solving, and decision making.
• Excellent communication and presentation skills.
• Ability to lead teams and drive process improvements.

Responsibilities

• Set collection strategy to maximize profits and asset growth for auto finance products.
• Monitor performance via KPI analysis and policy improvements.
• Select and assess collection vendors to improve outsourcing efficiency.
• Oversee tasks including allocation, litigation, repossession, write-offs and complaints.
• Lead and develop employees, promote teamwork and set clear expectations.
• Set up detailed operational processes for policy implementation and launches.

Skills

Critical thinking

Problem solving

Presentation skills

Communication skills

Interpersonal relations

Leadership

PowerPoint

Education

Bachelor's degree/PG

Tools

PowerPoint

Job description

Duties and Responsibilities:

Collection strategy:

• Set collection business plan that maximizes profits and asset growth of the company.
• Improve collection performance through developing key strategies including segment of accounts, allocation and activity, organization and team structure, outsourcing, and repossession criteria.
• Monitor collection performance through business analysis such as KPI and Performance Quality Review.
• Improve collection policies according to strategic direction.

Collection management:

• Select and assess collection vendors to improve performance and efficiency of outsourcing.
• Receive reports from collection managers who manage vendors and supervise them.
• Determine and approve on operational tasks including allocation, activity, litigation, repossession, write off, and complaint resolution.
• Oversee improvement and introduction of collection systems.

Team management and employee development:

• Lead and develop employees to increase skills and competencies.
• Promote effective teamwork and an inclusive environment for all employees.
• Coach direct reports and ensure they understand their impact on the team.
• Set and clearly communicate expectations.

Collection process set up for launching:

• Review collection policy and set up detailed operational process for the policy.
• Direct and ensure that all employees develop and test for collection management.
• Support all other duties related to the launch.

Knowledge and Skills:

• Understand collection process and KPIs pertained to auto finance product.
• Possesses strong critical thinking, problem solving, and decision making skills.
• Demonstrates strong presentation skills and ability to explain complex concepts.
• Excellent communication skills, both oral and written.
• Power Point Presentation development and presentation skills.
• Excellent interpersonal relations skills, including relationship building with internal and external customers.

Education and Experience:

• Bachelors degree/PG
• 12+ years of relevant experience in collection within Consumer Financial Services, Automotive Finance industry background preferred.