Area Collection Manager - Home Loans

SkillLabs; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SkillLabs in Haryana is seeking a Collections Head to guide a team including a Collection Manager and DMAs in the assigned region. You will drive arrear resolutions, bucket-wise recoveries, and monitor loan loss provisioning and penal interest collection.

Regular field reviews, empanelment of new agencies/DMAs, agency payout processing, and AR management will be key responsibilities, along with MIS and performance analytics for senior leadership.

Qualifications

• Minimum 5–8 years of collections experience in automotive products.
• Excellent data management skills.
• Team handling experience.

Responsibilities

• Managing the collections through team of Collection Manager and DMAs.
• Responsible for the collection's performance on various collection parameters such as arrear resolution and bucket-wise resolutions.
• Performance review on field monthly basis and quarterly performance review of the team.
• Monthly review of agencies/DMAs and empanelment of new agencies.
• Ensuring periodic billing and payouts for agencies/DMAs.
• Periodic evaluation/correction of field capacity as per Average Collection Ratio (ACR).
• Executing HO/RO strategies to improve day-to-day collection performance.
• Repo kit requirement and monitoring of repo stock inventory.
• Liquidation of eligible repo assets with brokers and HO team, and collecting payment.
• Receipt books/HHTs/mobile app codes requests for agencies; monitoring deposits.
• Action against agencies for non-adherence.
• Initiation of appropriate legal actions in chronic default cases with local legal team.
• Daily productivity MIS maintenance and sharing with higher management.
• Monthly hub meetings for performance reviews and target setting.
• Managing customer service escalations for collection issues and geo-limit inputs.
• Escalation of sales-related issues for delinquent cases with ASMs.

Skills

Collection management

Data management

Team handling

Job description

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Job Responsibilites

• Managing the collections through team of Collection Manager and DMAs
• Responsible for the collection's performance on various collection parameters such a)Arrear resolution b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field monthly basis and Quarterly performance review of the team of allocated collection targets
• Monthly review (Agency performance, acting against the low performer team members, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Average Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Required Skills And Experience

• Minimum 5-8 Years of collection experience in any automotive products like HL
• Excellent data management skills
• Team handing experience